Privacy Policy
This Privacy Policy explains how Eth Casino may collect, use, store and protect personal information when you visit the website, create or use an account, contact support, or otherwise use our online gaming services. We aim to handle personal information fairly, transparently and only for legitimate business, security, legal and service-related purposes. By using the website, you acknowledge that your information may be handled as described in this policy. Please read this page together with any other notices shown during registration, verification, payments or account management.
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Information we may collect
The information we handle depends on how you use Eth Casino and the features available to you. We try to collect information that is relevant to operating the website, maintaining secure accounts and meeting applicable obligations. Information may be collected directly from you, automatically from your device or browser, or from service providers supporting account, payment, verification and security processes.
Table of contents
Account and contact information
When you register or manage an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record your preferences, account settings, communications with support and information you provide when responding to account or service enquiries.
Verification and identity information
To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include identity documents, proof of address, information about your source of funds where relevant, and other details needed for security or compliance checks. Verification information should be accurate, current and provided through the requested secure process.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and transaction history. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without necessarily receiving or storing all underlying payment credentials. Transaction records help us provide services, investigate issues, identify unusual activity and meet record-keeping obligations.
Device, usage and cookie information
When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, time zone, approximate location, pages viewed, access times, referring pages and information about how you interact with the site. We may also use cookies and similar technologies to remember settings, support essential functions, improve performance, understand usage and help protect accounts.
How we use personal information
We use personal information for purposes connected with providing and administering the website and gaming services. The purposes may include the following:
- Creating, maintaining and securing your account, including helping you sign in and manage account settings.
- Providing gaming features, processing account activity and displaying information relevant to your use of the service.
- Processing deposits, withdrawals and other transactions, and keeping accurate financial and account records.
- Checking identity, age, account ownership and eligibility before or during account use.
- Conducting anti-fraud, anti-money laundering, responsible gambling, security and risk checks where required or appropriate.
- Detecting, preventing and investigating suspicious activity, misuse, unauthorised access, technical attacks and breaches of terms.
- Responding to questions, complaints, verification requests and support communications.
- Maintaining, testing, troubleshooting and improving website performance, functionality and security.
- Sending service messages, including account, security, transaction, verification and operational notices.
- Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
- Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
- Protecting the rights, safety, property and legitimate interests of players, Eth Casino and relevant service providers.
We may combine information from different parts of the service where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis or notice. Where information is no longer reasonably needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Sharing, security and retention
When information may be shared
Personal information may be shared with carefully selected service providers that help operate the website and support players. These providers may assist with hosting, technology, identity and document verification, payment processing, fraud prevention, customer support, security, analytics, communications and professional services. They should receive information relevant to the service they provide and are expected to handle it appropriately.
Information may also be disclosed where necessary to comply with a valid legal request, protect the service or a person from harm, investigate suspected fraud or unlawful conduct, resolve disputes, enforce applicable terms, or support a business transfer or restructuring. We do not sell personal information as a general business practice.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Examples may include access controls, authentication processes, monitoring, secure transmission methods and internal procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a unique password, keep login details confidential and contact support promptly if they suspect unauthorised activity.
Retention of information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, resolving disputes, preventing fraud, maintaining business records and enforcing applicable terms. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer required, we may delete it, anonymise it or place it beyond routine use, subject to applicable obligations.
International service providers
Some technology or service providers may process information in a country other than Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and protection of the information, taking account of applicable privacy requirements and the nature of the services involved.
Your choices and privacy rights
Depending on your circumstances and applicable privacy requirements, you may have rights regarding the personal information we hold about you. You can contact us about your data by emailing support@ethcasino.click. For your protection, we may need to verify your identity before completing a request. This helps prevent information from being disclosed to the wrong person.
Access to your information
You may ask for access to personal information associated with your account and request an explanation of how it is used. We will assess your request and respond in accordance with applicable requirements. In some circumstances, access may be limited or refused, such as where providing the information could affect another person’s privacy, security checks, legal obligations or an ongoing investigation.
Correction of inaccurate information
You may ask us to correct personal information that is inaccurate, incomplete or out of date. Some account details may also be updated through your account settings. Please provide enough information to identify the record and explain the correction required. We may retain previous information where it is needed for security, audit, dispute or legal record-keeping purposes.
Deletion of information
You may ask us to delete your personal information where it is no longer needed or where another applicable right allows deletion. Closing an account does not automatically remove every record. We may need to keep certain information for a period required by law, to prevent fraud, resolve disputes, protect the service or establish, exercise or defend legal claims.
Marketing preferences and consent
You can withdraw consent to marketing communications at any time by using an unsubscribe option in a marketing message, changing available communication preferences, or contacting support@ethcasino.click. Withdrawing marketing consent will not normally affect essential service messages, such as security, account, transaction or verification notifications. It also does not undo processing that took place before consent was withdrawn.
Cookies
Cookies are small files or similar technologies used to remember information and support website functions. Some cookies may be essential for account access, security and navigation, while others help us understand site usage or remember preferences. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of parts of the website.
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply when published on this page. We encourage players to review the policy periodically. If you have a privacy question, want to exercise a right, or believe your information has been handled incorrectly, please contact support@ethcasino.click and include a clear description of your request.
