Responsible Gaming
Eth Casino is committed to supporting a safer and more informed gambling experience. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits before you play, understand the risks and only gamble with money you can afford to lose.
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Gambling responsibly
Responsible gambling means making informed choices, keeping control of your play and understanding that casino games are based on chance. No strategy can guarantee a win, and previous results do not determine future outcomes. A winning session does not mean that another win is due, while a losing session cannot be recovered by continuing to play.
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Before opening a game or making a deposit, consider whether gambling fits within your budget and your personal circumstances. Only use funds that are available for discretionary entertainment after essential costs have been covered. Never use money set aside for rent, bills, food, education, savings or other necessities. Do not borrow money, use credit to chase losses or ask other people to fund your gambling.
- Set a spending limit before you start and keep to it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from important financial commitments.
- Treat deposits as entertainment spending, not an investment.
- Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
- Do not chase losses by increasing your stakes or extending your playing time.
- Keep your gambling private and do not allow other people to use your account.
- Review your gambling activity regularly so you can identify changes in your behaviour.
It can also help to tell someone you trust about your limits. A friend, family member or support professional may help you stay accountable. If gambling is no longer enjoyable, or you feel unable to stop when you intend to, take a break and seek assistance as early as possible.
Tools to help you stay in control
Eth Casino may provide account and play-management features designed to help customers control their gambling. Depending on the service and your account settings, these may include deposit limits, loss or wagering limits, session reminders, reality checks, cooling-off periods and account self-exclusion. Availability and operation can vary, so review the information displayed in your account and contact the relevant support team through the available website channels if you need help using a feature.
Deposit and spending limits
A deposit limit can restrict the amount you can add to your account over a selected period. Choose an amount that reflects your entertainment budget rather than an amount based on your desired winnings. Once a limit is set, changes that increase access may be subject to a delay or other conditions. Do not rely only on a limit; continue to monitor your total gambling spending across all services you use.
Time reminders and breaks
Online play can make time pass quickly. Use reminders and regular breaks to check how long you have been playing, how much you have spent and how you are feeling. Step away from the device, do another activity and return only if gambling remains an affordable and deliberate choice. If you repeatedly ignore reminders or find it difficult to stop, consider a cooling-off period or self-exclusion.
Cooling-off and self-exclusion
A cooling-off period temporarily restricts access for a chosen time. Self-exclusion is a stronger measure that prevents you from gambling with an account for a specified period or until a relevant process has been completed. If you choose self-exclusion, do not attempt to open another account, use another person’s account or find ways around the restriction. Ask people close to you for support and consider contacting a specialist gambling support service.
If you believe your account needs to be restricted immediately, use the responsible gambling or account controls available on the website. Where online tools are unavailable or you need assistance, use the general support channel provided on the site. Do not wait until a problem becomes more serious.
Recognising gambling harm
Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It does not always involve large losses, and a person may experience harm even when they occasionally win. The important question is whether gambling is affecting your life or your ability to make free and considered decisions.
Possible warning signs include:
- Spending more time or money gambling than you planned.
- Trying to win back money after a loss or feeling that a win is needed to recover financially.
- Hiding gambling, deposits, withdrawals or losses from family and friends.
- Borrowing money, selling belongings or missing bills because of gambling.
- Feeling anxious, irritable, guilty or low when you are not gambling.
- Neglecting work, study, relationships, sleep or other responsibilities.
- Repeatedly trying to stop or cut back without being able to do so.
- Using gambling to escape stress, loneliness, sadness or other difficult feelings.
- Arguing with people close to you about gambling or losing trust because of it.
- Continuing to gamble even after it has caused financial or personal problems.
If any of these signs sound familiar, stop gambling and speak with someone you trust. You do not need to wait for a crisis or reach a particular level of loss before asking for help. A qualified gambling counsellor can help you understand what is happening, make a plan and identify practical steps for managing money, urges and other concerns.
If you are worried about another person, approach them calmly and without judgement. Explain what you have noticed, listen to their experience and encourage them to access professional support. Avoid lending money to cover gambling losses or helping them continue gambling. You can also seek advice for yourself about maintaining healthy boundaries.
Getting help and protecting vulnerable people
Support is available across Australia through specialist gambling counselling services, community health providers, financial counsellors and mental health services. These services can provide confidential information and practical assistance, including help with budgeting, debt concerns, relationships, urges to gamble and steps towards self-exclusion. Use a recognised Australian support service or speak with a qualified health professional for advice suited to your circumstances.
If gambling is affecting your mental health, or you feel overwhelmed or unsafe, seek urgent assistance from emergency services or a crisis support service in your area. If there is an immediate risk of harm, contact emergency services without delay. Eth Casino cannot provide medical, financial or psychological advice, so professional support should be used where it is needed.
Age and account protection
Gambling is only for people who meet the applicable legal age requirements. Keep your account credentials private and use appropriate device, browser and payment security. Do not permit children or other unauthorised people to access your account or gambling services. Consider parental controls, device restrictions and payment controls to reduce accidental or unauthorised access.
A practical plan before you play
- Decide how much money and time you can afford to spend.
- Set the available account limits before starting.
- Choose a stopping point and do not change it because of a win or loss.
- Keep records of your deposits, withdrawals and playing time.
- Take breaks and check whether gambling is still enjoyable and affordable.
- Stop immediately if you feel pressured to chase losses or hide your activity.
- Review your choices afterwards and seek support if controlling your play is difficult.
Responsible gambling is a shared priority. Eth Casino encourages customers to use available controls, make informed decisions and ask for help early. Gambling should remain one optional form of entertainment, never a financial necessity or a substitute for professional support.
